Refund policy
📦 Inferno Official — Return & Refund Policy (Revised)
At Inferno Official, we strive to ensure a smooth and stress-free shopping experience. Please review our updated return and refund policy below.
🕒 30-Day Return Eligibility
We accept returns within 30 days of delivery for:
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Items that arrive damaged
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Items that are unused, unworn, and in their original condition
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Items returned with all original packaging and accessories
Important:
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Final sale items are not eligible for return or refund.
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Items showing signs of use, wear, or damage not reported on arrival will not be accepted.
🚚 Free Return Shipping
All approved returns include free return shipping.
There are no restocking fees for eligible returns.
🛠️ How to Report a Damaged Item
If your item arrives damaged, please contact us within 24 hours of delivery.
Email: sales@official-inferno.com
Please provide:
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A clear video showing the damage
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High-quality photos of the damaged item
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Your order number
After reviewing your evidence, our team will notify you with next steps.
Approved returns must be sent to:
X MEDIA MANAGEMENT LTD
128 City Road, SUIT 1
London, EC1V 2NX
United Kingdom
Returns sent without prior approval cannot be processed.
💰 Refund Process
Once we receive and inspect your returned item:
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If approved, your refund will be issued to your original payment method within 10 business days.
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You will receive an email notification confirming your refund.
If you haven’t received your refund after 15 business days, please contact us at:
📧 sales@official-inferno.com
❤️ Our Commitment
Your satisfaction matters to us. We are dedicated to resolving any issues quickly and ensuring your experience with Inferno Official is exceptional.
